FAQs

Common queries answered

Frequently Asked Questions

How long does it take for me to receive my order?

It will estimated take 3-5 working days to deliver the order. But for the areas in far north, it might also take 4-6 working days to deliver the order.

What is your return and exchange policy?

Return/Exchange eligibility criteria:

1) The order can be returned or exchanged within 14 days of the purchase.

2) Product can only be returned/exchanged if it is received in damaged/scratched condition.

3) Pictures/ video of the order would be required as a proof.

4) In order to return/ exchange, original order invoice will be required.

5) *Change of mind is not applicable*

How do I cancel the order?

After placing the order, you will receive an order confirmation call from our representative. You can simply ask the representative to cancel the order.

You cannot cancel the order once it is shipped.

How do I track the status of my order?

To track your order, visit (https://brightcookware.com/track-your-order/)

How do I receive customer support?

For queries you can reach us through: